DELIVERY

Shipping Policy Overview

We deliver to all major Australian cities—Melbourne, Sydney, Canberra, Brisbane, Perth, Adelaide, Launceston, and Hobart—as well as to all residential and business addresses nationwide (excluding PO Boxes and Parcel Lockers)

Order Processing and Dispatch

  • Orders are processed and shipped only on Tuesday mornings to ensure maximum freshness.

  • Orders placed after 10 a.m. Monday are dispatched the following Tuesday.

  • Processing time for major cities: 1–3 business days.

  • Processing time for other cities and regional areas: 1–4 business days.

Estimated Delivery Times

  • For Melbourne, Sydney, Canberra, Brisbane, Perth, Adelaide, Launceston, and Hobart: Postage takes approximately 1 business day after dispatch.

  • For all other cities and regional areas: Postage generally takes an additional 2 days after fulfillment.

Delivery Details

  • Deliveries are made to residential and business addresses only (no PO Boxes or Parcel Lockers)

  • If no one is home, couriers will leave the parcel in a safe location if available; if not, alternative arrangements may be required.

  • All shipping times are estimates and may be affected by weather, traffic, or other unforeseen circumstances.

Shipping Policy Table

Location Processing Time Postage Time Dispatch Day Total Estimated Time (from order)
Melbourne, Sydney, Canberra, Brisbane, Perth, Adelaide, Launceston, Hobart 1–3 business days 1 business day Tuesday morning only 2–4 business days (after dispatch)
All other cities & regional areas 1–4 business days 2 business days Tuesday morning only 3–6 business days (after dispatch)

Important Notes

  • Orders are only dispatched on Tuesdays, so the day you order will affect when your parcel is shipped.

  • Orders placed after 10 a.m. Monday will wait until the following Tuesday for dispatch.

  • We do not ship to PO Boxes or Parcel Lockers due to carrier restrictions

  • Delivery times are estimates and may change due to external factors such as weather or traffic.

Additional Information

  • Shipping only to addresses within Australia.

  • If there is no safe place to leave the parcel and no one is home, the courier may not deliver the package and will provide further instructions.

  • Shipping policy transparency helps set accurate expectations for customers and minimizes disputes

OUR STORY

Founded by Sally Quill, The Cake Cottage is the culmination of a lifelong passion for baking and creativity. Sally began as a self taught cake decorator at just 13, quickly making her mark by earning awards at local shows. In 1995, she established her business focusing on beautifully crafted wedding cakes and in 2009 won by customer choice the Australian Bridal Industry Award , later fulfilling her dream in 2011 by opening a storefront that offered not only custom cakes but also a café, cake decorating supplies, and classes.

Tragedy struck in early 2019 when a devastating electrical fire destroyed her store. During the following year’s break which at first seemed like a setback , Sally faced challenging circumstances, including caring for her eldest son after a life threatening motorbike accident and navigating the onset of the global pandemic. Instead of giving up, Sally used these challenges to inspire change, reinventing The Cake Cottage by focusing on small individual cakes and a variety of gift boxes, ranging from grazing and high tea to celebration packages. 


This period of adversity highlighted her resilience and creativity, transforming a year of hardship into an opportunity for innovation and growth.

Over the past 18 months, Sally has continued to innovate from her home based studio, creating and delivering cakes and introducing the “Crownie” a unique fusion of brownie and cookie offered in several irresistible flavours. Today, The Cake Cottage remains dedicated to delighting customers with creative treats, custom cakes, and a deep passion for the art of baking, as reflected in Sally’s continual exploration of distinctive cake designs and engaging content for products like the Crownie.